Refund policy
Return & Refund Policy
At Cicelle, we want you to feel confident with every purchase. If something isn’t right, we offer a simple and fair return process.
Returns – 14 Days
We accept returns within 14 days of the delivery date.
To qualify for a return:
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Item must be unused, unwashed, and in original condition
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Tags must be attached
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Packaging must be intact
Return shipping cost is the customer’s responsibility.
Once we receive and inspect the item, we will issue a refund to your original payment method.
Shipping fees are non-refundable.
Exchanges
If you need a different size or product, we offer free exchanges.
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Exchange shipping cost is covered by our company.
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The item must meet the same conditions as returns (unused, unwashed, original tags).
We will ship out your exchange item once we receive and approve the original product.
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned or exchanged:
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Final sale items
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Underwear or intimate apparel
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Damaged items caused by misuse
Damaged or Wrong Item
If your order arrived damaged or incorrect, contact us within 48 hours with photos and your order number. We will replace it at no cost.
How to Start a Return or Exchange
Email us at [cicellestore.com] with:
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Full name
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Order number
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Reason for return or exchange
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Photos if needed
We will provide the return address and next steps.